Services Guarantee
1. Abide by laws and regulations , act according to the rules. Strictly comply with the relevant laws and regulations of the state to control the process, strictly in accordance with the technical requirements to meet the performance, in strict accordance with the national military standard requirements to ensure quality, strictly in accordance with the requirements of the contract to control the node and ensure after-sales.
2. Quality first, customer first. Our company adheres to the concept of “quality lifelong system, everything for the user”, to ensure that the product design, commissioning, delivery to the warranty period of the process is controlled, product performance to meet user requirements. During the product design, delivery and throughout the product life span, our company promise that for any opinions, suggestions, consulting and other service needs raised by customers，we would responds within 2 hours. If you need to arrive at the scene, we promise arrive within 4 hours in Chengdu, to arrive nationwide within 24 hours (large and medium-sized cities) / 48 hours (small cities) , and actively cooperate to complete various tasks.
3.Standardized management, long-term maintenance. We promise that if our products has any quality problem throughout its life span, we will be responsible for lifelong maintenance and repair. Our company provides free maintenance time for 2 years after the delivery and acceptance, during which time due to equipment quality problems, the maintenance costs incurred and the replacement costs of unqualified parts are borne by our company. After the goods are delivered for use, our company will track the products. We have specially set up customer file cards and complaint telephones to better provide customers with satisfactory service.